Lead Intake Specialist

Pro Source Home Buyers is looking for a Lead Intake Specialist to take on the responsibility of receiving and responding to all initial inquiries from our potential clients. This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging. This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Specialists thrive on interacting with others, building relationships, making connections in a fast-paced environment.

What you will be working on?

• Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients
• Conducting cold calling with prospective clients
• Addressing client questions and individual needs to provide an exceptional client experience
• Verifying prospective client information for accuracy
• Securing appointments of prospective clients with the acquisition representative through relationship building sales techniques
• Conducting prospective follow-up to set appointments with the acquisition representative and to ensure a positive client experience
• Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered
• Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately
• Resolving all client complaints in a professional and timely manner
• Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information
  

Who you are:

• You are fast-paced and can work quickly and efficiently to satisfy client needs
• You thrive on meeting new people and building relationships
• You love closing the deal or hitting goals - Sales excite you!
• You can maintain multiple communication software platforms at one time
• You feel comfortable communicating with clients by phone, email, text and instant messaging
• You can communicate with the utilization of proper spelling and grammar
• You love to make people happy and look to solve problems and come up with creative solutions
• You can work in a remote environment and stay self-motivated to complete tasks
• You handle and accept “in the moment” constructive feedback professionally
• You can manage your time wisely and can prioritize assignments independently
• You have accuracy and attention to detail
• You understand the importance of follow-up and follow-through
• You can communicate professionally and transparently
• You embrace technology

Our technology stack

• Email and Office Technology - We use Google-suite with a strong focus on web-based programs (google sheets, Gmail, slides, documents, etc.)
• Client Relationship Management Software -Salesforce
• Employee Company Communication - Slack
• Project Management - Mural
• Phone Service, Customer Voice Communication & Voicemail Management - RingCentral
  

Requirements

• Prior customer service experience in a sales environment
• Must be comfortable working with clients on multiple interfaces and platforms at the same time
• Must be self directed and disciplined to stay focus on tasks in a remote environment
• Energetic personality with a professional demeanor to close on appointment setting
• Relationship sales building techniques
• Exemplary interpersonal abilities in communication and active listening
• Prior experience using Sales Force or another CRM software
• Functional office space with high-speed internet for the optimal remote work environment
• Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)
• High School Diploma or G.E.D equivalent
  

Benefits

• Paid Time Off: Full-time employees receive 80 hours of PTO.
• Volunteer Time Off: Full-time employees can use up to 24 hours of VTO for approved volunteer opportunities.
• Paid Holidays: We offer 6 paid holidays.
• Flexibility: We allow for both local and remote working opportunities.
• Retirement: 401k eligibility after 6 months of employment.
• Employee Referral Bonus: Up to $500!
• Property Referral Bonus: Up to $500 bonus opportunities!
• Direct Deposit and Bi-Weekly pay.
  

Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN. Pro Source Home Buyers currently operates in Tennessee out of Knoxville & Chattanooga, Greenville, and Columbia, South Carolina, and Huntsville, Alabama. Our goal is to grow across several different markets as we strive to positively impact over 100,000 lives!