Lead Intake Specialist


Job Description

A Business Based On Core Values.
Knoxville, TN
Date Posted:
August 23, 2023

Pro Source Home Buyers is looking for a Lead Intake Specialist to take on the responsibility of receiving and responding to all initial inquiries from our potential clients. This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging. This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Specialists thrive on interacting with others, building relationships, making connections in a fast-paced environment.

What you will be working on?

  • Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients
  • Conducting cold calling with prospective clients
  • Addressing client questions and individual needs to provide an exceptional client experience
  • Verifying prospective client information for accuracy
  • Securing appointments of prospective clients with the acquisition representative through relationship building sales techniques
  • Conducting prospective follow-up to set appointments with the acquisition representative and to ensure a positive client experience
  • Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered
  • Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately
  • Resolving all client complaints in a professional and timely manner
  • Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information

Who you are:

  • You are fast-paced and can work quickly and efficiently to satisfy client needs
  • You thrive on meeting new people and building relationships
  • You love closing the deal or hitting goals - Sales excite you!
  • You can maintain multiple communication software platforms at one time
  • You feel comfortable communicating with clients by phone, email, text and instant messaging
  • You can communicate with the utilization of proper spelling and grammar
  • You love to make people happy and look to solve problems and come up with creative solutions
  • You can work in a remote environment and stay self-motivated to complete tasks
  • You handle and accept “in the moment” constructive feedback professionally
  • You can manage your time wisely and can prioritize assignments independently
  • You have accuracy and attention to detail
  • You understand the importance of follow-up and follow-through
  • You can communicate professionally and transparently
  • You embrace technology

Our technology stack

  • Email and Office Technology - We use Google-suite with a strong focus on web-based programs (google sheets, Gmail, slides, documents, etc.)
  • Client Relationship Management Software -Salesforce
  • Employee Company Communication - Slack
  • Project Management - Mural
  • Phone Service, Customer Voice Communication & Voicemail Management - RingCentral


  • Prior customer service experience in a sales environment
  • Must be comfortable working with clients on multiple interfaces and platforms at the same time
  • Must be self directed and disciplined to stay focus on tasks in a remote environment
  • Energetic personality with a professional demeanor to close on appointment setting
  • Relationship sales building techniques
  • Exemplary interpersonal abilities in communication and active listening
  • Prior experience using Sales Force or another CRM software
  • Functional office space with high-speed internet for the optimal remote work environment
  • Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)
  • High School Diploma or G.E.D equivalent


  • Paid Time Off: Full-time employees receive 80 hours of PTO.
  • Volunteer Time Off: Full-time employees can use up to 24 hours of VTO for approved volunteer opportunities.
  • Paid Holidays: We offer 6 paid holidays.
  • Flexibility: We allow for both local and remote working opportunities.
  • Retirement: 401k eligibility after 6 months of employment.
  • Employee Referral Bonus: Up to $500!
  • Property Referral Bonus: Up to $500 bonus opportunities!
  • Direct Deposit and Bi-Weekly pay.

Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN. Pro Source Home Buyers currently operates in Tennessee out of Knoxville & Chattanooga, Greenville, and Columbia, South Carolina, and Huntsville, Alabama. Our goal is to grow across several different markets as we strive to positively impact over 100,000 lives!

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Why Join Pro Source Home Buyers

Our Benefits

Paid Time Off

Full-time employees receive 80 hours of PTO.

Volunteer Time Off

Full-time employees can use up to 24 hours of VTO for approved volunteer opportunities.

Paid Holidays

We offer 6 paid holidays.


401k eligibility after 6 months of employment.


We allow for both local and remote working opportunities.


We offer multiple bonus opportunities.

Our Mission

Why We Exist

"To give everyone an option to easily sell a house fast without having to sell with an agent. We buy houses so that you can do what you'd rather do with your time."

Our Core Values

What We Stand For

Extreme Ownership

100% accountability of your actions and results.


Do the right thing!

People First

Understanding the opportunity in order to craft a solution.


Commitment to the company’s purpose, allegiance, and support for clients and partners.

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