Inside Sales Representative

Description

Pro Source Home Buyers is looking for a Client Lead Intake Representative to take on the responsibility of receiving and responding to all initial inquiries from our potential clients. This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging. This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Representatives thrive on interacting with others, building relationships, making connections in a fast-paced environment.

Our technology stack

• Email and Office Technology - We use Google Suite with a strong focus on web-based programs (Google Sheets, Gmail, slides, documents, etc.)
• Client Relationship Management Software - SalesForce
• Employee Company Communication - Slack
• Phone Service, Customer Voice Communication & Voicemail Management - RingCentral / 360 SMS & CTI

NOTE: This is an In-Person Role.

Responsibilities

What you will be working on?

• Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients
• Conducting cold calling with prospective clients
• Addressing client questions and individual needs to provide an exceptional client experience
• Verifying prospective client information for accuracy
• Securing appointments of prospective clients with the acquisition representative through relationship-building sales techniques
• Conducting prospective follow-ups to set appointments with the acquisition representative and to ensure a positive client experience
• Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered
• Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately
• Resolving all client complaints in a professional and timely manner
• Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information

Qualifications

Who you are

• You are fast-paced and can work quickly and efficiently to satisfy client needs
• You thrive on meeting new people and building relationships
• You love closing the deal or hitting goals - Sales excite you!
• You can maintain multiple communication software platforms at one time
• You feel comfortable communicating with clients by phone, email, text and instant messaging
• You can communicate with the utilization of proper spelling and grammar
• You love to make people happy and look to solve problems and come up with creative solutions
• You handle and accept “in the moment” constructive feedback professionally
• You can manage your time wisely and prioritize assignments independently
• You have accuracy and attention to detail
• You understand the importance of follow-up and follow-through
• You can communicate professionally and transparently
• You embrace technology

Requirements

• Prior customer service experience in a sales environment
• Must be comfortable working with clients on multiple interfaces and platforms at the same time
• Energetic personality with a professional demeanor to close on appointment setting
• Relationship sales-building techniques
• Exemplary interpersonal abilities in communication and active listening
• Prior experience using SalesForce or another CRM software
• Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)
• High School Diploma or G.E.D equivalent

Company Information

• Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN. Pro Source Home Buyers currently operates in Tennessee out of Knoxville and Chattanooga and also Greenville, South Carolina and Huntsville, Alabama. Our Core Purpose has been to We help sellers make a stress-free transition out of their home and into a new season of life so that their lives are enriched and our communities strengthened. Working for Pro Source Home Buyers will provide you with exciting opportunities in addition to being exposed to a progressive company culture that focuses on our core values:
• Extreme Ownership: Our team members take 100% responsibility for their actions and results.
• Integrity: We do the right thing. Even when it's hard.
• People First: We provide outstanding customer service and develop our team members to their full potential.
• Loyalty: Our commitment to our company mission, allegiance and support for our clients and partners never falters.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

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